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Communication / WhatsApp BusinessLive

Mesico

Official WhatsApp Business platform, multi-agent shared inbox, and Meta Cloud API engine.

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Official Meta Cloud API
100%
WebSocket sync
<1s
Service window timer
24h
Risk of account ban
Zero

The official WhatsApp Business platform your entire team can share. Zero account bans, instant WebSocket sync, and multi-agent routing powered by the official Meta Cloud API.

Enterprise WhatsApp Business platform powered directly by Meta Cloud API. Multi-agent shared inbox, 24-hour service window timer, template management, and real-time collaboration across web, mobile, and desktop.

Mesico shared WhatsApp team inbox interface showing live conversations, delivery status, and multi-agent routing

Every customer message answered, routed and resolved in real time.Routes inbound WhatsApp chats to the right agent instantly. Tracks the 24-hour service window automatically. Sends verified Meta templates with dynamic variables.

Unified Shared Inbox

Real-time multi-agent WhatsApp conversation hub

Inbound WhatsApp messages route to team queues instantly. Agents claim conversations, assign specialists, leave internal notes, and triage with zero reply overlap.

  • Multi-Agent AssignmentAssign chats to specific reps or departments with collision detection and real-time typing indicators.
  • Live Delivery StatusReal-time delivery and read receipts (✓ and ✓✓) synced through Meta webhooks in under a second.
  • Internal Notes & MentionsLeave private team notes visible only to colleagues right inside the conversation thread.
  • Queue & Filter TabsFilter conversations by All, Assigned to Me, and Unassigned with live unread counter badges.

Meta Cloud API & Numbers

Direct Meta Cloud API connectivity with zero ban risk

Connect official WABA numbers directly through Meta Graph API v21+. No brittle unofficial QR-code scrapers, high throughput limits, and verified business badges.

  • Official Cloud APIDirect connection to Meta Graph API v21+ with guaranteed webhook delivery and high-volume throughput.
  • Zero Risk of Ban100% compliant with Meta Business terms of service, eliminating sudden phone number blocks.
  • Multiple WABA NumbersRegister and manage multiple brand or regional phone numbers within a single workspace.
  • Phone Quality HealthLive monitoring of Meta quality rating (High/Medium/Low) and tier message limits.

Templates & 24h Window

24-hour service window timer and Meta template manager

Track the active Meta customer service window with live countdown timers, and send pre-approved message templates with variables and quick reply buttons.

  • 24-Hour Window TimerLive countdown timer on every active thread showing remaining time for freeform responses.
  • Pre-Approved TemplatesSync and send Meta-approved templates with dynamic customer variables like {{1}} and {{2}}.
  • Interactive ButtonsTemplates support Call-to-Action (CTA) URL buttons, phone call buttons, and quick-reply chips.
  • Rich Media HeadersAttach PDF brochures, invoice documents, video explainers, and images to templates.

Cross-Platform Workspace

High-speed React Web app and native Flutter mobile & desktop

Work smoothly from any browser, or stay responsive on the go with native Flutter apps for iOS, Android, macOS, and Windows with instant push alerts.

  • React Web WorkspaceSnappy desktop browser experience built with modern React, Tailwind CSS, and WebSockets.
  • Native Flutter MobileFast, smooth Android and iOS apps with background FCM push notifications for instant alerts.
  • Desktop OS AppsDedicated Windows, macOS, and Linux desktop clients with tray notifications and dock badges.
  • Instant State SyncState changes, assignments, and read status synchronize across all devices in real time.

Why teams choose Mesico.

Managing customers stops feeling messy. AI works across your pipeline, inbox and operations.

  • Official Meta Cloud API

    Direct integration with Meta Graph API v21+. No QR scraping, no fragile web sessions, no ban risk.

  • Multi-Agent Team Routing

    Claim, assign, leave private notes, and collaborate across unlimited customer support reps simultaneously.

  • 24h Service Window Awareness

    Live countdown timer tracks customer-initiated conversation windows and prompts pre-approved templates when needed.

  • Cross-Platform Workflows

    Native-speed Flutter mobile & desktop apps alongside high-performance React web inbox with instant push notifications.

What Mesico replaces.

Most growing businesses cover these jobs with a separate tool each. In Mesico they are parts of one product, on one database. All capabilities are included natively in your workspace.

The jobUsually handled byIn Mesico
Shared WhatsApp communicationPersonal WhatsApp Web instances on phonesMulti-agent shared team inbox with live agent assignments
Meta API connectionUnofficial browser scrapers and risky third-party wrappersDirect official Meta Cloud API with zero risk of phone ban
Managing multiple support repsReps stepping over each other or missing chatsClear chat ownership, collision detection and unread status tracking
24-hour service window trackingGuessing when window expires and getting delivery errorsLive 24h countdown timer on every active thread
WhatsApp message templatesCopy-pasting text manually from spreadsheetsIntegrated Meta template manager with live previews and dynamic variables
Multiple WhatsApp numbersMultiple physical phones passed around the officeCentralized multi-WABA routing in one unified workspace
Internal team coordinationTaking screenshots and forwarding on personal chatPrivate internal notes right inside the conversation timeline
Mobile agent availabilityAgents locked to physical office desksCross-platform Flutter mobile apps with background push notifications
Delivery and read confirmationDelayed or untracked message delivery statusInstant real-time double checkmarks (✓ and ✓✓) via webhooks
Credential security & complianceStoring Meta access tokens in raw text filesEncrypted tenant-isolated credential store with role-based RBAC

Questions about Mesico

What is Mesico?

Mesico is an enterprise-grade WhatsApp Business platform and multi-agent shared team inbox built by Autometa. Powered directly by the official Meta Cloud API, Mesico allows customer support, sales, and operations teams to manage high-volume customer conversations on official phone numbers without risking number bans or relying on fragile unofficial web-scraping sessions.

Does Mesico use the official Meta WhatsApp Business Cloud API?

Yes. Mesico connects directly to the official Meta WhatsApp Business Cloud API (Graph API v21+). Unlike unofficial browser-automation or QR-code scraping bots that violate WhatsApp terms of service and risk permanent number bans, Mesico provides 100% compliant, officially registered business messaging with guaranteed high throughput and direct Meta webhook delivery.

How does the multi-agent shared inbox work?

Mesico routes incoming WhatsApp messages to multiple team agents simultaneously in real time. Agents can claim conversations, assign chats to specific specialists or departments, leave private internal notes, filter by status (Unread, Assigned, Closed), and collaborate without duplicate replies. Read receipts, typing indicators, and delivery status sync instantly across all agent screens via WebSockets.

How does Mesico handle the 24-hour WhatsApp messaging window?

Whenever a customer messages your business, Meta opens a 24-hour customer service window where you can send freeform replies at zero utility cost. Mesico features a live 24-hour countdown timer on every active conversation thread. When the window nears expiration or closes, Mesico smoothly guides agents to send pre-approved Meta message templates to re-engage the customer.

Can we manage and send pre-approved WhatsApp message templates?

Yes. Mesico provides full template management with live previews for text, media headers (images, PDFs, videos), dynamic variables (such as {{customer_name}} and {{order_id}}), and interactive quick reply or call-to-action buttons. You can submit templates to Meta for approval, track verification status, and send them seamlessly inside active or closed conversations.

Can we connect multiple WhatsApp phone numbers to a single workspace?

Yes. Mesico supports multiple WABA (WhatsApp Business Account) phone numbers under a single workspace. You can assign different phone numbers to specific teams, brands, or regional departments while managing all incoming conversations through a centralized unified workspace.

Which platforms does Mesico support?

Mesico is built for cross-platform workflows. It offers a fast, real-time web application (React, Tailwind CSS, TypeScript) for desktop browser usage alongside native-performance Flutter apps for mobile (Android & iOS) and desktop (Windows, macOS, Linux), keeping your agents responsive anywhere with instant push notifications.

How secure is our customer data and messaging history?

Mesico enforces end-to-end transport encryption, strict role-based access control (RBAC), and enterprise-grade data isolation. Your Meta API credentials, access tokens, and webhook secrets are encrypted at rest with industry-standard AES-256 GCM encryption, ensuring complete data privacy and regulatory compliance.

Mesico privacy policy and data deletion instructions

Put Mesico to work today.

Mesico is live and production ready. Start free in under two minutes, or book a walkthrough for your team.

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