Refund & Cancellation Policy

Autometa CRM is sold as a prepaid subscription in Indian Rupees. In short:

• You can cancel at any time. Cancellation stops the next renewal; it does not shorten the term you have already paid for.
• Fees for a term already paid are not refunded, in whole or in part.
• You keep full access until the end of the paid term, and can export your data at any point.
• We do not auto-renew you into a term you have cancelled.

The rest of this page sets out the detail. It forms part of our Terms of Service.

Autometa CRM is a software-as-a-service product delivered entirely online. There is no physical product, and therefore no shipping, delivery timeline or physical returns process.

Access is provisioned to your workspace immediately once a payment is confirmed by our payment processor, normally within a few minutes. If access has not been provisioned within 24 hours of a successful payment, contact support@autometa.in and we will either provision it or refund that payment in full.

To cancel, email support@autometa.in from the email address registered to your workspace owner account, or ask us through in-app support. Please include your workspace name.

• We acknowledge cancellation requests within one business day.
• Cancellation takes effect at the end of your current prepaid term. Your workspace, data and users remain fully available until then.
• You will not be charged for any subsequent term.
• There is no cancellation fee and no notice period.

Subscription fees for a prepaid term are non-refundable. This applies whether you cancel early, reduce your seat count mid-term, stop using the Services, or your workspace is suspended for breach of our Terms. Partial-period and pro-rata refunds are not offered.

• Seats: seats added mid-term are charged pro-rata and are not refundable. A reduction in seats takes effect at your next renewal.
• Credits: prepaid AI and storage credits are consumed as used. Unused credits are non-refundable and non-transferable, and do not convert to cash.
• Trial: where a free trial is offered, it converts to a paid term only if you choose a paid plan. You are never charged automatically at the end of a trial.

We do issue refunds in these situations:

• Duplicate or erroneous charge: refunded in full, promptly, on request or when we detect it.
• Failure to provision: as described in Section 2.
• Termination by us for convenience: if we choose to end your subscription for a reason other than your breach, we refund the unused portion of your prepaid term calculated on a daily basis.
• Where the law requires it: nothing in this policy limits any statutory right you have that cannot be excluded by agreement, including under the Consumer Protection Act, 2019 where it applies to you.

Approved refunds are issued through Razorpay, to the original payment method used for the purchase. We do not refund to a different card, account or instrument.

• We initiate an approved refund within 5 business days of approving it.
• Once initiated, the funds typically reach your account within 5 to 10 business days, depending on your bank or card issuer. That final leg is outside our control.
• Refunds are made in Indian Rupees for the amount originally charged. Any foreign-exchange difference, bank charge or payment-gateway fee arising from your own institution is not reimbursed.
• Applicable GST is refunded proportionally with the principal amount where a refund is issued.

• You retain full access to export your data until the end of your paid term.
• After the term ends, your data remains available for export for a further 30 days.
• After that period, your workspace and its contents — including files, call recordings and exports — may be permanently deleted and cannot be recovered.
• Deletion is described in full in Section 10 of our Privacy Policy.

Export your data before the 30-day window closes. We cannot restore a deleted workspace.

If you believe you have been charged incorrectly, contact us before raising a chargeback with your bank — we can almost always resolve it faster. Write to support@autometa.in with the transaction reference.

If you are not satisfied with our response, escalate to our Grievance Officer via our Grievance Redressal page. Complaints are acknowledged within 24 hours and resolved within 15 days.