The cheapest CRM in India is a free plan: Zoho CRM (3 users), Kylas (unlimited users, 10,000 records) and Vtiger (10 users) cost nothing as of September 2026. Among paid plans, Bigin starts at ₹400 per user per month, while flat-priced Bitrix24 Basic covers up to 5 users for ₹1,910 a month. Cheapest overall depends on team size.
Most "cheapest CRM" lists compare the lowest per-user price and stop there. But minimum-user rules, flat pricing, GST and add-ons change the real bill. This guide calculates what each option actually costs a 3, 5, 10 or 20 person team.
Key takeaways
- Free plans from Zoho, Kylas and Vtiger are the true cheapest options if their record and automation limits fit.
- Per-user pricing (Bigin, Zoho, TeleCRM) is cheapest for very small teams.
- Flat pricing (Bitrix24) becomes cheapest as your team grows.
- Minimum user counts can make a "low" price higher than it looks.
- Add 18% GST unless you can claim input tax credit.
Cheapest CRM plans in India compared
Prices are from official vendor pages as of September 2026, on annual billing and excluding GST unless noted. Prices change, so check the vendor site before buying.
| CRM and plan | Price | Pricing model | Catch |
|---|---|---|---|
| Zoho CRM Free | ₹0 | Up to 3 users | Limited automation |
| Kylas Embark | ₹0 | Unlimited users | 10,000 records, not expandable |
| Vtiger One Pilot | ₹0 | Up to 10 users | 3,000 records, 1,000 emails/month |
| Bigin Express | ₹400/user/month | Per user | 3 pipelines; automation limited vs higher plans |
| Bitrix24 Basic | ₹1,910/month | Flat, up to 5 users | Next tier is ₹4,790 for up to 50 users |
| TeleCRM Core | ₹599/user/month | Per user, minimum 3 | WhatsApp chat sync costs ₹749/user |
| Bigin Premier | ₹720/user/month | Per user | – |
| Zoho CRM Standard | ₹800/user/month | Per user | Professional (₹1,400) needed for more automation |
If you want to understand why some tools are free at all and where those plans run out, read our guide on whether there is a 100% free CRM.
The real monthly cost by team size
Here is what the paid options cost per month at different team sizes, on annual billing, before GST. Calculations use the listed prices above.
| Team size | Bigin Express | Bitrix24 | TeleCRM Core | Zoho CRM Standard |
|---|---|---|---|---|
| 3 users | ₹1,200 | ₹1,910 (Basic) | ₹1,797 | ₹2,400 |
| 5 users | ₹2,000 | ₹1,910 (Basic) | ₹2,995 | ₹4,000 |
| 10 users | ₹4,000 | ₹4,790 (Standard) | ₹5,990 | ₹8,000 |
| 20 users | ₹8,000 | ₹4,790 (Standard) | ₹11,980 | ₹16,000 |
The pattern is clear. Bigin is the cheapest paid option for three users and still wins at ten. Bitrix24 edges ahead at exactly five users, then pulls far ahead at twenty, because its Standard plan costs the same for up to 50 people. At 20 users, that gap is ₹3,210 a month versus Bigin, or more than ₹1 lakh over three years.
Cheapest is not always best value
A low price only saves money if the CRM does the job. Before choosing on cost alone, check three things.
Does it handle your main channel?
For many Indian businesses, that channel is WhatsApp. A CRM without proper WhatsApp CRM features leaves conversations scattered across staff phones. TeleCRM, for instance, charges ₹150 more per user for WhatsApp chat sync and lists ₹1,999 one-time for WhatsApp API setup.
Does it automate follow-ups?
Entry plans often limit workflows. If your team manually chases 200 leads a month, the hours lost cost more than the difference between a ₹400 and ₹800 plan.
Will you outgrow it in a year?
Migrating CRMs costs time and data. A slightly pricier plan with room to grow can be cheaper over three years than switching twice.
Hidden costs on cheap CRM plans
- GST. Most listed prices exclude 18% GST. Registered businesses usually reclaim it; unregistered sole proprietors cannot.
- Monthly or quarterly premium. TeleCRM lists ₹849 per user on quarterly billing versus ₹599 annually.
- WhatsApp message fees. Meta charges per message for marketing templates, and for utility and authentication templates outside the customer service window, on top of any CRM fee.
- Add-ons. Kylas, for example, sells extra records, workflows and email tracking as monthly add-ons.
- Minimum seats. TeleCRM requires at least three users, so a solo user pays for three.
Which cheap CRM should you pick?
| If you are... | Cheapest sensible choice |
|---|---|
| A solo founder under 50 leads a month | A spreadsheet, then Bigin Free. See CRM vs Excel |
| A 2–3 person team | Zoho CRM Free, then Bigin Express |
| 4–10 people on zero budget | Vtiger or Kylas free plan |
| 5 people, paid features needed | Bitrix24 Basic or Bigin Express |
| 10–50 people | Bitrix24 Standard, or Kylas's flat-rate plan |
| A calling-heavy team | TeleCRM Core |
Once you have a price shortlist, check fit with our broader comparison of which CRM is best in India, and model your full year-one budget using our guide to how much a CRM costs per month.
Headline subscription rates can be deceptive if critical features require costly third-party webhook tools or expensive SMS add-ons. Calculate your total monthly spend based on actual lead volume and outbound messaging frequency rather than base seat costs alone. Transparent domestic pricing with bundled communication channels routinely delivers lower effective operational expenses than seemingly cheap entry-level plans.
Frequently asked questions
What is the cheapest paid CRM in India per user?
Among CRMs with published INR per-user pricing as of September 2026, Bigin Express at ₹400 per user per month on annual billing is one of the lowest. Flat-priced tools can be cheaper per head: Bitrix24 Basic costs ₹1,910 a month for up to 5 users, about ₹382 each when all five seats are used.
Is there a free CRM for Indian small businesses?
Yes. Zoho CRM's free edition supports 3 users, Kylas has a lifetime-free plan with unlimited users and 10,000 records, and Vtiger's free plan allows up to 10 users with 3,000 records, as of September 2026. Free plans limit automation and records, so check the caps against your monthly lead volume.
Should I choose monthly or annual billing for a cheap CRM?
Annual billing is significantly cheaper but locks you in. TeleCRM, for example, lists ₹849 per user on quarterly billing versus ₹599 on annual. A sensible approach is to pay monthly or quarterly while you test the fit with real leads, then move to annual once the team is using the CRM daily.
Are CRM prices in India inclusive of GST?
Usually not. Most vendors list prices excluding 18% GST. A ₹2,000 monthly plan therefore appears as ₹2,360 on the invoice. GST-registered businesses can generally claim it back as input tax credit, but unregistered sole proprietors cannot, so their real cost is 18% higher than the listed price.
Conclusion: calculate for your team size, not the headline price
The cheapest CRM in India changes with headcount. Start free if the limits fit, choose per-user pricing for tiny teams, and look at flat pricing as you grow. Then check that the cheap option handles WhatsApp and follow-ups, because lost leads cost more than licences.
Want lead capture, WhatsApp and AI follow-ups in one agentic CRM? Try Autometa CRM free and compare it with your shortlist.
Related reading
- Best CRM for Small Business in 2026 (Honest Comparison)
- Best Salesforce Alternatives for Small Business
- Best CRM for Startups in 2026
- Best Lead Management Software in India (2026)
Sources
- Bigin India Pricing Clarification — Zoho, 2025
- Bitrix24 Plans and Pricing (India) — Bitrix24, 2026
- TeleCRM Pricing — TeleCRM, 2026
- Zoho CRM Pricing — Zoho, 2026
- Kylas CRM Pricing — Kylas, 2026
- Vtiger CRM Pricing — Vtiger, 2026
- Zoho CRM Pricing India 2026 — IT for SME, 2026
- WhatsApp Business Platform Pricing — Meta, 2026
