1. Our Deletion Commitment
You can request deletion of your PrepCue account and removal or de-identification of associated personal information through the app or by email. This page explains the process and the records that can remain.
You do not need an active subscription, a new app installation or a login to this website to send an email request.
2. In-App Deletion Workflow (Recommended)
The fastest way to delete your account is through the PrepCue Android application:
- Open PrepCue on your Android device and open Settings.
- Scroll down and select "Delete account".
- Review the summary of consequences, then type DELETE in the confirmation box.
- Complete a fresh Google reauthentication prompt to verify that you are the legitimate holder of the linked Google identity.
Immediate Effects: Once confirmed, your account and profile are immediately hidden from search, friend lists, matchmaking, and public leaderboards. Active login sessions are revoked. Any 1v1 match in progress is forfeited, and tournament registrations are withdrawn with virtual entry coins refunded.
3. 7-Day Restore Window
Following an in-app deletion request, your account enters a 7-day grace period.
If you change your mind within 7 days, you can sign back into the app using your Google account and cancel the deletion request. After 7 days, the request becomes irreversible and moves into the permanent erasure queue.
4. External Email Deletion Workflow (No App Required)
If you have already uninstalled PrepCue, no longer have access to the device, or prefer to handle deletion manually, you can submit an email request directly to our team:
Send an email to privacy@autometa.in with the subject line "PrepCue account deletion".
To ensure we locate and delete the correct records, please include:
- The registered email address associated with your PrepCue Google login (send the email from this address if possible).
- Your PrepCue handle or display name (optional, but helpful to verify identity).
- A clear statement that you request permanent deletion of your PrepCue account and associated personal data.
We may ask for proportionate identity or guardianship verification. Never email a password, OTP or Google ID token. Sending an email does not itself complete deletion or start an automatic timer. We aim to verify and respond promptly, within 30 days or any earlier applicable legal deadline. Once accepted, we explain when the account is marked for deletion and how the restore and erasure schedule applies. We will explain verification delays or lawful retention exceptions.
5. The 30-Day Erasure Schedule & What Is Removed
Accepted requests marked for account deletion become eligible for the erasure job after 30 days. This is measured from the recorded deletion request, not an additional 30 days after the 7-day restore window. During erasure the service removes or clears the following personal data:
- Linked Google sign-in identities and email addresses.
- Personal profile identifiers, including handle, display name, avatar selection, birth year and exam goal.
- Device sessions, associated refresh credentials, settings and registered notification tokens.
- Friend relationships, friend requests, block records, notifications, activity entries and submitted feedback.
- The user identifier attached to analytics events.
6. Retained Anonymized Records & Legal Exceptions
An account row marked Deleted player can remain as a de-identified reference for match, room, practice and coin-ledger records. Those historical records are not all physically deleted. Personal profile and sign-in identifiers are cleared so the erased account cannot be used to sign in as that player.
Restricted security, fraud, dispute or legally required records may need separate retention. We will explain an applicable exception and, where possible, its duration when responding to a request. Retained information remains subject to applicable privacy and security obligations.
Uninstalling PrepCue, signing out or revoking Google access does not by itself delete the account stored by PrepCue. Use an in-app or email deletion request.
7. Requests by Parents and Guardians
Parents and legal guardians of minor aspirants (aged 10-17) may request the deletion of their child's account by contacting privacy@autometa.in.
Please specify the child's registered email address and handle, and provide reasonable confirmation of your parental relationship or guardianship. We will process verified parental requests promptly.
8. Request Account Deletion Now
You can initiate your email deletion request right now using the button below. This will open a pre-filled email to our privacy team.
Manual Support Request: Email deletion requests are handled directly by our privacy desk. They do not automatically trigger deletion timers until identity is verified.
Request Account Deletion by Email
Tap the button below to compose a deletion request from your mail client. This is a manual support request processed directly by our privacy desk.
Fallback: Send an email directly to privacy@autometa.in with the subject line PrepCue account deletion from your registered Google account email. No login or app installation is required.