PrepCue Privacy Policy

PrepCue is an Android-first study and competitive quiz app for NEET and JEE preparation, operated by Autometa. This policy covers PrepCue and its related account and support services.

For privacy questions, access or correction requests, or account deletion, contact privacy@autometa.in. General product support is available at support@autometa.in.

We collect and process only the categories of data necessary to provide competitive quiz matches, track preparation progress, and keep the community fair:

• Sign-In and Identity: PrepCue authenticates accounts using Google ID token validation. When you sign in, we receive a unique provider identifier, your Google account email address, and your name as associated with that Google account. We never receive, store, or ask for your Google account password.
• Profile Information: When you set up your profile, we record your chosen display name, unique handle, preset avatar selection, birth year, target exam goal (such as NEET or JEE), and study preferences.
• Study and Game Progress: We record question answers, response timing, bookmarked questions, practice session history, subject accuracy scores, skill ratings, leaderboard standings, streaks, daily missions, and virtual coin ledger entries.
• Social and Community Activity: If you connect with friends, participate in lobbies, or challenge others, we record friend connections, room participation, challenge invites, match results, and user feedback or abuse reports.
• Device and Technical Logs: Our servers record installation metadata, platform and app version, session tokens, and technical/abuse logs to detect cheating, defend against automated bot traffic, and troubleshoot errors.
• Notifications: We store notification preferences. Your device handles the local tournament reminders you enable. Where notification tokens are registered with the service, those tokens are used for notification delivery and removed during account erasure.

We use the information we collect for the following legitimate service purposes:

• To operate the app: authenticating your sign-in, delivering practice questions, matchmaking in 1v1 duels, coordinating 2-8 player rooms, and managing Swiss tournament pairings.
• To measure learning progress: computing your chapter-level accuracy, speed breakdowns, subject ratings, and daily study streaks.
• To maintain fair competition: identifying bots, unauthorized scripts, timing exploits, or match tampering to ensure leaderboards and ratings reflect genuine aspirant effort.
• To communicate: sending optional match alerts, tournament check-ins, study reminders, or replies to support requests.
• To satisfy legal compliance: resolving technical disputes, enforcing our Terms of Service, and complying with applicable statutory duties.

Other players can see the profile information and competitive results displayed by features you use, such as your display name, handle, avatar, scores, ratings, ranks and room or tournament participation.

Available privacy settings control features such as friend requests, challenges, presence and public boards. They do not make information already shown to match participants or included in a shared card private. The app applies additional visibility restrictions to younger accounts.

When you share a result or progress card to another app, its recipients and that app control their subsequent copies and use. Check the preview and sharing destination before sending.

Google processes information needed for Google sign-in under its own privacy terms. We also use infrastructure and service providers to host and operate PrepCue, maintain databases, deliver supported communications and handle support. Providers receive information needed for those purposes. Authorized operators may access relevant records for support, maintenance or security.

We may disclose information when legally required, to address fraud or safety issues, or in a business transfer subject to applicable privacy obligations. These purposes do not waive our responsibilities for handling personal data.

Information may be processed in the countries where we or the relevant providers operate. Contact privacy@autometa.in for information about the providers and locations relevant to your account and applicable transfer safeguards.

When you choose Ask AI, PrepCue prepares a prompt containing the question, answer options, the correct option where available, topic or chapter, and your selected exam goal. The app copies this prompt to your clipboard and attempts to open ChatGPT or Gemini, or an external browser.

For ChatGPT, the prompt can be included in the link opened by the app. Opening that link can transmit the prompt to the external service. For destinations that cannot accept a prompt in a link, you can paste it from the clipboard. The prompt does not automatically include your account email, name or profile history.

External AI providers apply their own terms and privacy practices. Avoid adding personal or sensitive information to the prompt. PrepCue does not offer a zero-retention guarantee for those providers or operate a live AI model on your personal study history. AI responses can be incorrect and should be checked against reliable study materials.

The current app awards virtual coins through supported in-app activity and uses a coin ledger for entries, rewards and refunds. Coins cannot be bought with money, exchanged between accounts or cashed out. They have no real-world monetary value.

The current minimum account age is 10. We use the supplied birth year to determine age-related eligibility and safety settings. A minimum age alone does not establish that all local requirements for a younger user have been met.

A user who is a minor may use PrepCue only with appropriate parent or guardian involvement and any consent or authorization required by applicable law. Where verified parental consent is required, use is permitted only after that requirement has been fulfilled.

The current app does not collect verifiable parental consent in the app or provide a parental-control dashboard. This policy is not proof that such consent has been obtained. Parents or guardians should contact privacy@autometa.in about eligibility, consent requirements, access or deletion of a child's data. We may need proportionate verification before acting.

Please report a suspected under-age account or missing required consent to privacy@autometa.in. We will review the concern and restrict, remove or correct the relevant account or data where appropriate.

The app uses authenticated sessions, server-side access controls and HTTPS connections to the production service. Protect your linked Google account and device. No service can promise absolute security, and this statement does not remove our applicable security duties.

We retain account and study records while needed to provide the service. Technical, support and abuse records may also be needed for security, resolving disputes and legal obligations. Contact privacy@autometa.in for applicable retention details.

After an accepted deletion request, the account is hidden and sessions end. There is a 7-day restore window. Erasure is scheduled after 30 days. Personal identifiers and selected associated records are removed, while de-identified game, practice and coin records can remain. The Account Deletion page explains the differences and any restricted retention.

Depending on applicable law, you can request access, correction, deletion or other rights concerning your personal information. The app also provides account and privacy settings. We may need to verify a request and explain any lawful limitations.

To request deletion, use Settings > Delete account or email privacy@autometa.in with the subject PrepCue account deletion. You do not need to reinstall the app or sign in to this website to submit an email request.

Read the Account Deletion page for the restore and erasure schedule, the records removed, and the de-identified or legally retained records. Deleting an account is different from deleting every historical game record.

We may update this Privacy Policy as PrepCue develops. The effective date at the top of this document indicates the current version. Material changes will be accompanied by in-app notices or website updates.

If you have questions, feedback, or concerns regarding your privacy or this policy, please email our privacy desk at privacy@autometa.in or write to legal@autometa.in. General contact options are also available on our contact page.